Withdrawals and returns

RIGHT OF WITHDRAWL

You have the right to withdraw from your purchase – return goods with a full refund – or exchange size of products during a period of 14 days after you have received the products. All products must be returned unused (in good condition), with labels intact and together with their original packaging, to our warehouse in Billdal, Sweden. When withdrawing from your purchase of a product you will have to pay for cost for returning the product to our warehouse. Returns within Sweden is free of charge. No returns or exchanges are accepted for products purchased on sale.

 

RETURN POLICY

In the event that a delivered product is defect and you discover such defect within three years from your purchase, you can return the product to us. Defects do not include normal wear and tear, aging or damage which is done to the product after the product has been delivered to you. The return of a defect product shall be made as soon as the defect is discovered.

In order to return defect products, please contact us at returns@berkeleycompany.com If the product, in Berkeley´s reasonable opinion, was defect at the time of your purchase Berkeley will mend the defect, send you a new product or compensate you by refunding the purchase price. We will also compensate you for the return freight cost.

 

HOW TO RETURN PRODUCTS WITHIN SWEDEN

In your delivery you can find a waybill and a return form. Returns within Sweden is free of charge.

1. In order to return or exchange size of a product, fill in all information on the return form. Help us improve our service by explaining why you would like to return your product.
2. Place the return form in the package to be sent back, together with your product.
3. Package your products in the same way as you received them from Berkeley.
4. Tape the waybill on the outside of the package.
5. Submit the package to one of Posten’s representatives.
6. We will contact you by e-mail once we have processed your return.

 

HOW TO RETURN PRODUCTS WITHIN EU

You pay for the returnfreight and you are responsible for the package until we recieve the return. Therefor we recommend that you send the package in a shipment with tracking number.
In your delivery you can find a return form.

1. In order to return or exchange size of a product, fill in all information on the return form. Help us improve our service by explaining why you would like to return your product.
2. Place the return form in the package to be sent back, together with your product.
3. Package your products in the same way as you received them from Berkeley.
4. Submit the package to a postal service.
5. We will contact you by e-mail once we have processed your return.

In order to return defect products, please contact us at order@berkeley.se. If you have any questions about exercising your right to withdrawal or returning a product please contact our customer service at:
info@berkeley.se or by phone +46-31-93 94 00.
Open hours*:
Monday-Thursday 08:00 – 17:00, lunch break between 12,15-13,00
Friday 08:00 – 16:00, lunch break between 12,15-13,00

or to our address:
Sportmanship AB
Returns
Bolshedens Industriväg 35
SE-427 50 Billdal
Sweden